Effective Date: 28/09/2024
At YourOutfit.co, your satisfaction is our top priority. We want you to be completely happy with your purchase, which is why we offer a hassle-free return and refund policy.
1. 30-Day Return Policy
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No Questions Asked: If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange—no questions asked.
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Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
2. Refunds
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Processing Time: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
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Shipping Costs: If your return is due to a defect or a mistake on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping costs.
3. Exchanges
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Product Availability: If you would like to exchange an item for a different size, color, or style, please contact us to check availability. If the desired item is unavailable, we will process a refund instead.
4. Order Changes and Cancellations
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Before Shipping: You can request a change or cancel your order if it has not yet been shipped. Please contact us as soon as possible at [email protected] with your order details.
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After Shipping: Once an order has been shipped, it cannot be canceled. However, you can still return the item after it arrives for a refund or exchange.
5. How to Initiate a Return or Exchange
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To start a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to proceed.
6. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs.
7. Contact Us
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us at [email protected]. Our customer service team is here to help!